By completing your registration for a course and making a payment of full or installment fee, you agree to the following Terms and Conditions:

Course Cancellation

Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you may cancel your purchase of the course within the period of 14 calendar days (cancellation period) from the date on which the contract of purchase is concluded. Please note that, the right to cancel will not apply, after we issued your login detail for online study platform and the onboarding process completed.

Any cancellation after registration – admin fee of 25% of the course price applies (which will not be refunded), remaining deposit will be refunded. 

If you choose to cancel within this period you will receive a refund of the price within 30 days if you are eligible for refunds.

If we posted any study material to you, you should return them to us before the refund.

Please allow up to 2 working days to receive your online training details (Login details). 

Once a course has been redeemed, we cannot grant a refund. All refund requests can be sent to info@osconcepts.com

Course Postpone

If you need to postpone your course, you need to make a request 5 working days before the course starting date. 

You are not able to make a request for course postpone less than 5 working days before the course starting date.

Refund Procedure

Any refund will take up to 30 days to process.